Terms and conditions

These Terms and Conditions (“Terms”) govern the use of https://ninitours.com and the booking of private transfer and tour services offered under the trade name Nini Tours / Nini Travel Agency. This website is operated in connection with two related Croatian companies registered at the same address.

NINI TOURS d.o.o. Registered address: Vrlička 27, 21000 Split, Croatia OIB: 16246966048 · MB: 02170906 Activity: 79110 — Travel agency activities (djelatnosti putničkih agencija) Year of incorporation: 2007 Role: service contracting party for transfers, tours, and related travel arrangements

NINI TOURS LUXURY j.d.o.o. Registered address: Vrlička 27, 21000 Split, Croatia OIB: 49887955927 · MB: 05939356 Activity: 79110 — Travel agency activities (djelatnosti putničkih agencija) Year of incorporation: 2024 Role: online payment processing and card/deposit merchant of record for website checkout

Email: info@ninitours.com. Phone / WhatsApp: +385 95 569 6566. Website: https://ninitours.com.

Unless we state otherwise in a specific confirmation, your booking contract for the travel service is with NINI TOURS d.o.o.. Online payments and deposit collection are processed by NINI TOURS LUXURY j.d.o.o. as merchant of record for card checkout. Payment processing by NINI TOURS LUXURY j.d.o.o. does not replace NINI TOURS d.o.o. as the provider of the booked travel service, unless we expressly confirm otherwise in writing.

Where we say “we”, “us”, or “our”, we mean NINI TOURS d.o.o. and/or NINI TOURS LUXURY j.d.o.o. in their respective roles described above. “You” or “Customer” means the person making a booking and any passengers travelling under that booking.

By placing a booking, creating an account, or completing checkout, you confirm that you have read and agree to these Terms and our Cancellation & Refund Policy, Privacy Policy, and Cookie Policy.

Nothing in these Terms excludes or limits rights that cannot be excluded under applicable Croatian or EU consumer law.

We provide private road transfers by car, van, or minibus; private and/or small-group tours and experiences (land and/or boat, where offered); and related booking coordination via our website, email, and phone.

Service descriptions, vehicle types, passenger capacities, routes, inclusions, exclusions, and prices shown on the website are indicative until your booking is confirmed. We may substitute a suitable equivalent vehicle if operationally necessary, without reducing the core service (pickup, drop-off, and agreed passenger capacity), unless otherwise agreed.

Boat tours, guided experiences, and third-party attractions may have additional rules. Where a third party supplies part of the experience, that third party’s terms may also apply.

You must be at least 18 years old to make a binding booking, or have authority to book on behalf of all passengers.

You are responsible for providing accurate and complete information, including full name and contact details; pickup and drop-off locations; travel date and time; number of passengers; luggage volume; and any special requirements (child seats, accessibility needs, flight or ferry numbers).

Incorrect information may result in delays, failed pickup, additional charges, or cancellation without refund where the service cannot reasonably be performed.

Online bookings may be made via https://ninitours.com, including checkout powered by WooCommerce. Prices shown on the website are indicative and are provided for information and quotation purposes. Unless expressly stated otherwise, private transfer and vehicle-hire prices are quoted per vehicle or per service unit — not per person. Reducing passenger count after confirmation does not automatically reduce the price.

A booking request or online checkout submission is an offer to book the selected product. A contract is formed only when we issue a booking confirmation (by email or other durable medium) accepting your booking for the stated route, vehicle category, date/time, and price (or corrected price as set out below), and when the applicable deposit or payment is successfully authorised or received — unless we expressly agree to pay-on-arrival or invoice terms.

Until confirmation, we may decline, amend, or request clarification of any request (for example due to capacity, route feasibility, safety, weather, or pricing error). Offline bookings by email, phone, or messaging are confirmed only when we issue written confirmation stating the service details and price.

We take reasonable care to display accurate prices. Obvious pricing errors may still occur, including undercharges or overcharges from technical faults, incorrect vehicle or route mapping, currency or tax display errors, or rates clearly out of line with the usual published rate for the same product. If a displayed or charged price is, or becomes, an obvious error, we may correct it before or after confirmation.

Where an undercharge or other pricing error is identified, we will notify you of the correct price for the booked product. You may then: (i) pay the balance so the booking proceeds at the correct confirmed price; or (ii) cancel the booking and receive a refund of any deposit or payment already made for that product, subject to these Terms, our Cancellation & Refund Policy, and any mandatory consumer rights that apply. We will not compel you to proceed at an incorrectly undercharged total if you prefer to cancel under this clause.

Where an overcharge is identified, we will refund the excess or adjust the amount payable so that you pay no more than the correct confirmed price.

A price displayed on the website, in an automated quote, or at checkout is not a guarantee of the final payable total if an obvious pricing error occurred. The final payable amount is the price stated in our booking confirmation (as corrected under this section, where applicable), plus any optional extras you request and any amounts that these Terms or the confirmation say remain payable later (for example, balance on arrival).

Nothing in this section excludes liability for fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded, including mandatory EU/HR consumer protections that apply to you.

Online card payments and deposit collection on this website are processed by NINI TOURS LUXURY j.d.o.o. (OIB 49887955927) as merchant for checkout. The travel service itself is provided and contracted by NINI TOURS d.o.o., as described in “Who we are”. Payment methods may include card payments and other gateways configured in WooCommerce. Full card numbers are handled by payment providers; we do not store them on our servers.

Unless we state otherwise in the confirmation, the first payment collected at checkout is a deposit toward the specific product you selected (route/service, date, and vehicle category as booked). That deposit is not transferable to a different product, date, vehicle class, or booking except with our prior written agreement. Paying a deposit does not freeze or validate an incorrect website price if an obvious pricing error is later corrected under “Booking process and pricing”.

Where a deposit is taken and the confirmed correct total exceeds the amount already paid, the remaining balance is owed to complete the booking at the correct confirmed price. We will specify how and when the balance is payable (for example, online before travel or to the driver/operator on the day of service). Failure to pay the balance when due may result in cancellation of the booking in accordance with our Cancellation & Refund Policy, without prejudice to mandatory consumer rights.

Unpaid or failed deposit payments mean the booking is not confirmed. Receipts, card statements, or payment-desk names showing NINI TOURS LUXURY j.d.o.o. do not mean that entity has become the carrier or tour operator for your trip unless we expressly confirm that in writing.

If you initiate a chargeback, dispute, or reclaim with your bank or card scheme for a charge that relates to a valid deposit or confirmed booking, NINI TOURS d.o.o. and NINI TOURS LUXURY j.d.o.o. (as merchant) may contest the dispute with supporting evidence. This does not prevent you from exercising any statutory complaint, ADR, or court rights you may have, and does not waive any mandatory consumer protections.

Change requests (time, date, route, passenger count, vehicle) must be sent to info@ninitours.com or via the contact channel stated in your confirmation.

Changes are subject to availability and may change the price. Changes within 72 hours of pickup may not be possible. Reducing passenger count after confirmation does not automatically reduce the price for private-hire services priced per vehicle or route.

Cancellations and refunds are governed by our Cancellation & Refund Policy at /cancellation-policy, which forms part of these Terms.

In summary: cancellations at least 72 hours before the scheduled start are eligible for a full refund; cancellations within 72 hours, no-shows, and late arrivals beyond the waiting window are generally non-refundable, except where we cancel, weather or safety prevents performance, or mandatory law requires otherwise.

If there is any conflict between this section and the Cancellation & Refund Policy, the Cancellation & Refund Policy prevails for refund and cancellation matters.

You and your passengers must be ready at the agreed pickup point at the agreed time; provide a reachable phone number on the travel day; follow driver and guide safety instructions; wear seat belts and use child restraints where required by law; not exceed declared passenger or luggage capacity; not bring illegal items, hazardous materials, or unreasonably dirty or damaging items; behave respectfully; and hold valid travel documents for border crossings where applicable.

We may refuse carriage or terminate a service without refund if a passenger is intoxicated, abusive, unsafe, or otherwise makes continued performance unreasonable.

Waiting time (unless a different window is stated in your confirmation): airport pickups typically 60 minutes after scheduled landing when a flight number is provided; other transfers typically 15 minutes after the agreed pickup time; tours depart at the stated time and late passengers may be left behind without refund if the group has departed.

We will provide the confirmed service with reasonable care and skill, using licensed and insured vehicles and operators as applicable under Croatian law.

We are not responsible for traffic congestion, road closures, accidents involving third parties, border delays, ferry schedules, airline delays or cancellations, or public-authority instructions, except to the extent required by mandatory law; third-party attractions, tickets, restaurants, or activities booked separately; or lost connection opportunities beyond our control, unless caused by our proven breach of these Terms.

Luggage travels at your risk to the extent permitted by law. Keep valuables with you. Report damage or loss immediately to the driver or guide and in writing to info@ninitours.com within 48 hours. We may require photographs and incident details. Liability for luggage, where applicable, is limited as set out in the liability section, except where mandatory law provides otherwise.

Request child seats, wheelchair-accessible vehicles, or pet travel in advance. Availability is not guaranteed unless confirmed in writing. Pets may be refused on certain vehicles or tours for hygiene or safety reasons. You remain responsible for complying with local animal-transport rules.

Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence where such exclusion is prohibited; fraud or fraudulent misrepresentation; gross negligence or intentional misconduct; or any other liability that cannot be limited or excluded under applicable Croatian or EU mandatory law (including mandatory consumer-protection rules).

Subject to the paragraph above, our total aggregate liability arising out of or in connection with a booking is limited to the total price paid for that booking.

We are not liable for indirect or consequential losses (including missed flights, ferries, trains, lost holiday time, or lost profits), except where mandatory law requires otherwise; losses caused by your breach of these Terms or inaccurate information; or acts or omissions of third parties outside our control.

We are not liable for failure or delay caused by events beyond our reasonable control, including extreme weather, natural disasters, epidemic measures, war, terrorism, strikes, major traffic or infrastructure failure, government restrictions, or sudden safety hazards. In such cases we will use reasonable efforts to reschedule or, where performance is impossible, refund in line with the Cancellation & Refund Policy.

All content on the website (text, photos, logos, design, code) is owned by us or our licensors. You may not copy, scrape, or commercially reuse it without prior written consent, except for ordinary personal browsing and booking.

Personal data is processed as described in our Privacy Policy. Cookies and similar technologies are described in our Cookie Policy.

If you are a consumer habitually resident in the EU/EEA (including Croatia), mandatory consumer-protection rules apply and prevail over conflicting contractual terms to the extent required by law.

Under EU consumer rules as implemented in Croatia, the right of withdrawal for distance contracts often does not apply to contracts for passenger transport or leisure services to be provided on a specific date or within a specific period, once validly booked. Your cancellation rights are therefore primarily those in our Cancellation & Refund Policy and any mandatory rights that still apply. This note is informational and does not waive rights that cannot legally be waived.

You may also use the European Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr, without prejudice to court proceedings.

Contact info@ninitours.com with your booking reference, a clear description of the issue, and supporting evidence. We aim to respond within 7 business days.

We may update these Terms from time to time. The version in force at the time of your booking applies to that booking. The “Last updated” date will be revised when changes are published.

If any provision is held invalid or unenforceable, the remaining provisions continue in full force.

These Terms are governed by the laws of the Republic of Croatia.

Subject to mandatory consumer jurisdiction rules: disputes shall be submitted to the competent courts in Split, Croatia; and if you are an EU consumer, you may also bring proceedings in the courts of your place of residence, and we may bring proceedings against you only in the courts of your place of residence, to the extent required by applicable law.

Service provider / booking contracting party: NINI TOURS d.o.o. (Nini Tours / Nini Travel Agency) Vrlička 27, 21000 Split, Croatia OIB: 16246966048 · MB: 02170906

Online payments / card merchant (deposit collection): NINI TOURS LUXURY j.d.o.o. Vrlička 27, 21000 Split, Croatia OIB: 49887955927 · MB: 05939356

Email: info@ninitours.com Phone: +385 95 569 6566 Web: https://ninitours.com